After-sales · parts and claims
Support: Spares, Fittings and After-Sales
An easel that cannot be kept working is a returned easel, so support starts at the order stage: the fittings that travel loose, the parts that wear and the spares recorded against each model. This page sets out what we can supply after the container has landed and what we need from a buyer to answer a claim quickly. It is deliberately practical - photographs, model numbers and carton references, not a warranty slogan.
Support is handled per model: fittings that travel loose in the carton, replacement trays, spindles, clamps and roll holders recorded against the easel models, and assembly guidance on request. To answer a claim we need the model number, the carton reference, photographs of the damage and the quantity affected.
At a glance
| Spares | trays, roll holders, spindles, clamps and fittings recorded against the models they fit |
|---|---|
| Assembly | guidance and fitting lists available on request, per model |
| Claim inputs | model number, carton reference, photographs, quantity affected |
| Reporting | damage reported on arrival is handled with the shipment documents |
| Limits | no warranty claim is made on this site; the terms are in the quotation and the order |
| Accessories | sold as separate peripherals models with their own minimums |
What we can supply after delivery
- Spare parts from the peripherals group: brush trays, paper roll holders, spindles, clamps and fittings, recorded against the models they fit.
- Assembly and fitting lists for a model, on request, because a missing instruction sheet is the most common after-sales question and the cheapest to answer.
- Replacement cartons and inserts for a repeat programme, agreed with the next order rather than shipped separately.
- A model-to-report cross-reference where a test report exists, so a retail customer's compliance question can be answered with the report that covers the model.
What we need from a buyer to answer a claim
- The model number and the carton reference, because a claim against a model without a batch reference cannot be traced to the run.
- Photographs of the damage, the carton and the packing, taken before the goods are moved if possible.
- The quantity affected against the quantity received, so the answer is a replacement quantity and not an anecdote.
- The destination market, because the document trail on a claim follows the market the goods were imported into.
What is not covered here
- No warranty duration or claim is published on this site. The commercial terms are in the quotation and the order, and they are agreed per programme.
- No consumer returns process: this is a B2B catalogue and the buyer handles the retail end.
- No custom part manufacture as a support service. A spare is a part recorded against a model, not a new tooling job.
- No compliance advice for a market. Report status is named per model; the import documents remain the buyer's.
FAQ
Can I buy spare parts without ordering easels?
Yes. The accessories and spares are separate peripherals models with their own minimum order quantities, so a buyer can restock parts for a programme already delivered. That is the point of the line: an easel sold two years ago still needs a tray, and a buyer who has to order a container of easels to get a replacement part will find another supplier.
What should I do if part of a shipment arrives damaged?
Photograph the carton and the damage before moving the goods where you can, then send the model numbers, the carton references, the photographs and the quantity affected. Damage that is visible on arrival should be reported against the shipment documents with the forwarder as well as to us, because the carrier claim and the replacement are two separate processes.
Send an enquiry
Need a part or an assembly sheet?
Send the model number and the part or the fitting list you need; we confirm what is recorded against that model.